Returns
We do not offer refunds for change-of-mind purchases. In some circumstances we may offer an exchange, this must be organized through contacting the staff. Additional shipping costs may apply.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds are only applicable for items that are faulty. There is a 4% Credit Card fee and After pay 5.6% fee.
NO cards are guaranteed in any product unless otherwise specified. We will not accept returns on the grounds of not getting the cards you wanted.
Shipping
Return shipping must be arranged by speaking with a staff member by contacting us on officecardtopia@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Japanese TCG Product Pricing Policy
At Cardtopia, we strive to provide our customers with the best possible prices on Japanese trading card game (TCG) products. Due to limited access to Japanese wholesalers, we source these products from the secondary market, where prices can vary frequently. We make every effort to offer the most competitive pricing available on the day of your purchase, but please be aware that prices for Japanese TCG products may fluctuate based on market conditions.
The price at the time of purchase is final. Any subsequent increase or decrease in the cost of the product will not be applied retroactively to the completed sale. By purchasing Japanese TCG products from Cardtopia, you acknowledge and accept that prices may vary, and that our listed prices reflect the best rates we can offer at the time of purchase.
Thank you for your understanding and support!